Customer Care & Information

Stockists.

Online |  Please shop the made to order collection under Garments.  Alternatively, you can email the designers to make a garment purchase where we will happily guide you through the process. We have a great system in place for brides that wish to purchase online.    

Perth |  Please email workshop@lolavarma.com to book a consultation. 

Australian brides |  If you are unable to visit us at the Perth studio, please email us, as we are always travelling interstate. We will endeavour to help you in anyway we can.  

Trunk show | Next pop-up shop is Sydney August 26 & 27  & Los Angeles. Please get in contact to go on the appointment waitlist. 


Appointments.

Perth |   Email the designers Courtney and Phoebe for an one-hour styling consultation. Please include your size and the garments you are interested in.  As we are a small showroom, we only see brides on selected days each week.

Say hello! workshop@lolavarma.com

 

Sizing and measurements.

Lola Varma offers made to order garments available in Australian sizes 6 - 16. This sizing is custom to our label so please refer to our sizing chart before purchase.  As we are a ready-to-wear label we do not offer customised pieces or alterations to garments.  We do offer different skirt lengths and gown lengths, these lengths are available in Petite, Standard and Tall.  Please refer to our size chart to decipher which size and length you require.  Keep in mind the skirts and gowns can always be altered accordingly after purchase and is best to choose a longer length and bigger size if you are unsure.   Some gowns can be made extra tall on request- please contact us directly for this. 

See our sizing chart  here   

We have put a great deal of thought into this collection and have created each piece with the capability of being altered to suit your needs, ultimately keeping the fuss and costs to a minimum.  We have confidently made each collection with an easy to fit approach, comprised of mix and match two-pieces and minimal gowns that reject unnecessary discomfort associated with traditional wedding gowns.  

In-between sizes? If you are in-between sizes please choose keeping in mind it is always easier to have the waist taken in as opposed to making it bigger. 

Unsure of your size? If you are still unsure of your dress size and feel your shape sits outside the standard then please email us your concerns to workshop@lolavarma.com

We understand there could be concerns with making a big decision like this purchase,  for brides that don't have access to the Lola Varma studio in Perth, we have a great system in place for brides to converse with us directly about any sizing or styling concerns. 

 

Ordering & Rush orders.

Garments purchased online or in-person require five months for construction. Please factor in time for shipping and any alterations you many need.

Rush order? If your wedding date is sooner than five months we can organise a rush order. For further assistance on this please email us with your queries- workshop@lolavarma.com

All our garments are made-to-order.  Which means we construct each garment upon your request in any size AUS 6 through to 16. We do not offer custom made gowns, however happy to chat regarding any garment concerns you may have. 

 

Payment & delivery time.

To begin construction of your garments, we require payment of the full amount. Please know we recommend brides to leave at least 5 weeks for delivery and alterations. When you place your order we will ask for your wedding date and delivery details. We work on a timeframe based on your wedding date and ask you to order well advance of your wedding day.  If you wedding is sooner than the  five months we can organise a rush order. 

  

Design process.

All Lola Varma pieces are designed, cut and constructed in Perth, Australia, by our experienced design team. We have complete control over the production of your dress and we see each piece undergo a rigorous process to ensure perfect quality.

 

Shipping. 

Lola Varma ships Australia wide (2-10 business days)

We use Australia Post express satchels for all domestic deliveries. All parcels are covered by insurance and require signature on delivery. Domestic shipping is a flat price of $76 and is payable by the customer.  We recommend providing a daytime address where someone will be available to sign between 9am-6pm, Monday-Friday.  For queries or special requests please email us.  You will receive an email with your tracking number once we have shipped the garment.  

Lola Varma ships internationally allow (allow 3-21 business days)

Lola varma will use either door-to-door freight carrier with online tracking, or International Registered Post with online tracking, and can take up to 21 days depending on location. Signature is required on delivery. International shipping is a flat price of $116. Import duties and taxes will be charged in certain countries - if you are unsure if your country charges import duties and taxes you should contact your local customs office.  All duties and taxes are payable by the customer.  Please send us an e-mail if you have any concerns with this.  We will send you an e-mail with your tracking number once we have shipped the garment.

Customers are responsible for fees associated with orders delivered to the wrong address so please be mindful when entering delivery information.

 

Customs & Import duty fees.

All international orders may incur customs or an import duty fee.  These charges arise upon delivery of your parcel. These charges vary greatly depending on the country you are ordering from and cannot be predicted. Please contact your local customs office for further information. 

 

Currency.

All product prices indicated and payments made on Lola Varma are in Australian Dollar currency.  

Prices include GST. 

 

Returns and exchanges.

Lola Varma garments are made especially for you, therefore we cannot offer refunds or exchanges. 

If you find you are not happy with your size, please e-mail workshop@lolavarma.com and we will assess if we can offer a solution.  We ask you to order well in advance of (at least 5 weeks) of your wedding date to make time for issues and alterations. 

In the unlikely circumstance of a manufacturing fault, please email workshop@lolavarma.com with images and description of fault, from here we will asses whether an exchange to refund will be issued. In the case of a manufacturing fault we must be contacted within 7 days of your receipt of the item, with the item returned within 14 days (overseas buyers 21 days).

Please email us for any exchange enquiries- workshop@lolavarma.com

 

Further queries.

At Lola Varma our priority is to provide exceptional customer service and deliver high-quality garments. Please feel free to email for urgent contact. We make every effort to ensure your garment fits perfectly. 

For all online customer enquiries please contact Phoebe and Courtney at workshop@lolavarma.com

Please note at Lola Varma we operate part-time and will work as best we can to answer your email and phone queries

 

Lola Varma Terms & Conditions