Customer Care & Information

Stockists.

Online |  Please shop the ready-to-wear collection under Garments.  Alternatively, you can email the designers, Courtney and Phoebe, to make a garment purchase where we will happily guide you through the process. We have a great system in place for brides that wish to purchase online.    

Perth |  For those located in Western Australia, we have samples garments available for you to try. Please email workshop@lolavarma.com to book a consultation. 

Australian brides |  If you are unable to visit us at the Perth studio, and feel hesitant to buying online, please send us an email as we are always travelling interstate. We are happy to help in anyway we can.  

Trunk show | Next pop-up shop is Melbourne. Please get in contact to go on the appointment waitlist. 


Appointments.

Perth |   Email the designers Courtney and Phoebe for an one-hour styling consultation, please include your size and the garments you are interested in.  As we are a small showroom  we only see brides on selected days each week.

Say hello! workshop@lolavarma.com

 

Sizing and measurements.

Lola Varma offers standard Australian sizing 6 - 16. This sizing is custom to our label so please refer to our sizing chart before purchase.  As we are a ready-to-wear label we do not offer customised pieces or alterations to garments.  We do offer different skirt lengths, these lengths are available in Petite, Standard and Tall.  Please refer to our size chart to decipher which size and length you require.  Keep in mind the skirts can always be altered accordingly after purchase and is best to choose a longer length.  

We have put a great deal of thought into this collection and have created each piece with the capability of being altered to suit your needs, ultimately keeping the fuss and costs to a minimum.  We have confidently made each collection with an easy to fit approach, comprised of mix and match two-pieces and minimal gowns that reject unnecessary discomfort associated with traditional wedding gowns.  

See our sizing chart  here -  Please send us your measurements and we will help you find your perfect Lola Varma size.

In-between sizes? If you are in-between sizes please choose keeping in mind it is always easier to have the waist taken in as opposed to making it bigger. 

Please note each garment has a set of measurements that are more relevant to the fit than others.  You can find the required measurements under each garment tab. 

If you are still unsure of your dress size and feel your shape sits outside the standard then please email us your concerns to workshop@lolavarma.com

We understand there could be concerns with making a big decision like this purchase,  for brides that don't have access to the Lola Varma studio in Perth, we have a great system in place for brides to converse with us directly about any sizing or styling concerns. 

 

Ordering & Rush orders.

Garments purchased online or in-person require three months for construction. Please factor in time for shipping and any alterations you many need.

Rush order? If your wedding date is sooner than three months we can organise a rush order. For further assistance on this please email us with your queries. 

All our garments are made-to-order.  Meaning we construct each garments upon your request in any size AUS 6 through to 16.

 

Payment & delivery time.

To begin construction of your garments, we require payment of the full amount. Please know we recommend brides to leave at least 5 weeks for delivery and alterations. When you place your order we will ask for your wedding date and delivery details. We work on a timeframe based on your wedding date and ask you to order well advance of your wedding day.  If you wedding is sooner than the  3 months we can organise a rush order. 

  

Design process.

All Lola Varma pieces are cut and constructed in Perth, Australia by our experienced design team. We have complete control over the production of your dress and we see each piece undergo a rigorous process to ensure perfect quality.

 

Shipping. 

Lola Varma ships Australia wide (2-10 business days)

We use Australia Post express satchels for all domestic deliveries. All parcels are covered by insurance and require signature on delivery. Domestic shipping is a flat price of $76 and is payable by the customer.  We recommend providing a daytime address where someone will be available to sign between 9am-6pm, Monday-Friday.  For queries or special requests please email. We will send you an email with your tracking number once we have shipped the garment.  

Lola Varma ships internationally allow (allow 5-21 business days)

Lola varma will use either door-to-door freight carrier with online tracking, or International Registered Post with online tracking, and can take up to 21 days depending on location. Signature is required on delivery. International shipping is a flat price of $116. Import duties and taxes will be charged in certain countries - if you are unsure if your country charges import duties and taxes you should contact your local customs office.  All duties and taxes are payable by the customer.  Please send us an e-mail if you have any concerns with this.  We will send you an e-mail with your tracking number once we have shipped the garment.

Customers are responsible for fees associated with orders delivered to the wrong address so please be mindful when entering delivery information.

 

Customs & Import duty fees.

All international orders may incur customs or an import duty fee.  These charges arise upon delivery of your parcel. These charges vary greatly depending on the country you are ordering from and cannot be predicted. Please contact your local customs office for further information. 

 

Currency.

All product prices indicated and payments made on Lola Varma are in Australian Dollar currency.  Please contact your bank for more information on international transfers. 

Prices include GST. 

 

Returns and exchanges.

Lola Varma garments are made especially for you, therefore we cannot offer refunds or exchanges. 

If you find you are not happy with your size, please e-mail workshop@lolavarma.com and we will do the best we can to offer a solution.  We ask you to order well in advance of (at least 5 weeks) of your wedding date to make time for issues and alterations. 

In the unlikely circumstance of a manufacturing fault, items can be returned for replacement or repair. In the case of a manufacturing fault we must be contacted within 7 days of your receipt of the item, with the item returned within 14 days (overseas buyers 21 days).

Please email us for any exchange enquiries. 

 

Further queries.

At Lola Varma our priority is to provide exceptional customer service and deliver high-quality garments. Please feel free to email for urgent contact. We make every effort to ensure your garment fits perfectly. 

For all online customer enquiries please contact Phoebe and Courtney at workshop@lolavarma.com

Please note at Lola Varma we operate part-time and will work as best we can to answer your email and phone queries

 

Lola Varma Terms & Conditions